Got a question about buying silicone materials from Xiameter? We may already have the answer. How's that for speed? Take a quick look at some frequently asked questions and see if we can clear things up.

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If you do not find the answer to your question or concern here, please fill out the Contact Us form.

General
•	What is Xiameter all about?
•	What are the terms and conditions at www.xiameter.com?
•	Who makes the products?
•	What countries does Xiameter do business in?
•	What is the pricing structure?
•	What are the incoterms (freight terms) for www.xiameter.com shipments?
•	What services does Xiameter provide?
•	Can I buy from Xiameter without email or internet access?
•	What if I don't want to use the web?
•	Do you accept credit cards?
•	Do you accept letter of credit?
•	How can I determine why my account is blocked or ask billing questions?
•	What changes can be made to my order without a surcharge?
•	Who is your local distributor for these products?
•	What do the colors represent on the product catalog calendar?
•	What do the Status indicators mean on the Order Status and Delivery Status screens?
•	Where are your area headquarters?
•	Who owns Xiameter?
•	Where can I find more information regarding REACH?
Product
•	What types of products are available?
•	What are your product nomenclature conventions?
•	What are your prices if I want to buy a single drum?
•	What is the quality of the products?
•	What are the quantities available?
•	What are the ocean container load building guidelines?
•	What are the chemical equivalent products?
•	How do I get a Certificate of Chemical Equivalency?
•	How will I know when the product will ship?
•	What payment terms are available?
•	Can I order these products from Dow Corning?
•	Where can I buy these product locally?
•	I have been invoiced for a cancellation charge. How do I recall what product I cancelled?
•	Can I get a product sample?
•	Can you do specific product testing for the material I buy from Xiameter?
•	How do I get a Safety Data Sheet?
•	Does Xiameter adhere to Responsible Care?
•	Where can I find information on Responsible Care?
•	Which countries currently have Responsible Care? initiatives?
•	I checked on my order status and see that order has been moved to 03Jan from 28Dec. Why did this happen and why did I not get an e mail?
•	What is the product return policy?
Technical
•	What is the level of site security?
•	Where do I send technical website comments or questions?
•	What are the minimum computer hardware and software requirements to access the www.xiameter.com?
•	How does the site use cookies?
•	How does the "Remember Me" and "Logoff" work?
•	Why isn't my Order Acknowledgement PDF always available in Order Status when I receive my e-mail notice?
•	When I print web site pages, some words are truncated on the right border. Why?
•	Why does only the first page print from Learn the Rules, Site Terms and Privacy Policy, and Get Answers, etc?
•	Does Xiameter support EDI or S2S transactions?
User
•	How do I get registered on the site?
•	What levels of membership does Xiameter offer?
•	How do I change my address information?
•	How can I get help and training on how to use the web site?
•	How do I order from this site?
•	Where can I find forms and documents?
•	Can I check the status of my order?
•	Why don't I see my Favorite Items, Order Lists and Recent Order Lists on MY ACCOUNT?
•	Why don't I see my Account Summary information on MY ACCOUNT?
•	I am having trouble accessing your website. Why should I pay to have you enter my orders?
•	What if I can’t find answers to my questions here?
•	What if I forget my password?
•	How does the password lockout process work?
•	Who are my local customer service and financial representatives?
•	Where do I mail or fax my registration documents?
•	How do I register alternate buyers?
•	How can I register another member on the same computer?