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Got a question about buying silicone materials from Xiameter? We may already have the answer. How's that for speed? Take a quick look at some frequently asked questions and see if we can clear things up.

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Question Index:

General
What is Xiameter all about?
What are the terms and conditions at www.xiameter.com?
Who makes the products?
What countries does Xiameter do business in?
What is the pricing structure?
What are the incoterms (freight terms) for www.xiameter.com shipments?
What services does Xiameter provide?
Can I buy from Xiameter without email or internet access?
What if I don't want to use the web?
Do you accept credit cards?
Do you accept letter of credit?
How can I determine why my account is blocked or ask billing questions?
What changes can be made to my order without a surcharge?
Who is your local distributor for these products?
What do the colors represent on the product catalog calendar?
What do the Status indicators mean on the Order Status and Delivery Status screens?
Where are your area headquarters?
Who owns Xiameter?
Where can I find more information regarding REACH?

Product
What types of products are available?
What are your product nomenclature conventions?
What are your prices if I want to buy a single drum?
What is the quality of the products?
What are the quantities available?
What are the ocean container load building guidelines?
What are the chemical equivalent products?
How do I get a Certificate of Chemical Equivalency?
How will I know when the product will ship?
What payment terms are available?
Can I order these products from Dow Corning?
Where can I buy these product locally?
I have been invoiced for a cancellation charge. How do I recall what product I cancelled?
Can I get a product sample?
Can you do specific product testing for the material I buy from Xiameter?
How do I get a Safety Data Sheet?
Does Xiameter adhere to Responsible Care?
Where can I find information on Responsible Care?
Which countries currently have Responsible Care? initiatives?
I checked on my order status and see that order has been moved to 03Jan from 28Dec. Why did this happen and why did I not get an e mail?
What is the product return policy?

Technical
What is the level of site security?
Where do I send technical website comments or questions?
What are the minimum computer hardware and software requirements to access the www.xiameter.com?
How does the site use cookies?
How does the "Remember Me" and "Logoff" work?
Why isn't my Order Acknowledgement PDF always available in Order Status when I receive my e-mail notice?
When I print web site pages, some words are truncated on the right border. Why?
Why does only the first page print from Learn the Rules, Site Terms and Privacy Policy, and Get Answers, etc?
Does Xiameter support EDI or S2S transactions?

User
How do I get registered on the site?
What levels of membership does Xiameter offer?
How do I change my address information?
How can I get help and training on how to use the web site?
How do I order from this site?
Where can I find forms and documents?
Can I check the status of my order?
Why don't I see my Favorite Items, Order Lists and Recent Order Lists on MY ACCOUNT?
Why don't I see my Account Summary information on MY ACCOUNT?
I am having trouble accessing your website. Why should I pay to have you enter my orders?
What if I can’t find answers to my questions here?
What if I forget my password?
How does the password lockout process work?
Who are my local customer service and financial representatives?
Where do I mail or fax my registration documents?
How do I register alternate buyers?
How can I register another member on the same computer?


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